Customers can return non-working or defective parts for an equal exchange. Return shipping will be paid for by Mercer Corvette for defective parts. All parts covered by Lifetime Warranty, unless core unit is not received for EBCM units. Refunds are not given in any case. No refund or exchange if part is installed incorrectly and damaged due to programming, bad installation, etc. Product MUST be returned before any remedy can be granted for a defective part, etc.
SHIPPINGAll items will be shipped via Standard Ground Service unless otherwise requested. Many carriers require a physical street address; they will not deliver to a P.O. Box. All freight charges are the customer’s responsibility. We do not guarantee shipping times. While we work diligently to ship all orders out as quickly as possible, our parts are in high demand and there may sometimes be a delay in shipping your part. Please email or call us for updated shipping lead times.
CORE CHARGES
Core applies to EBCM part only (Not BPMV/Brake Pump.) Core charge is already included in unit price. To receive $200 core charge back, simply use the included prepaid postage label to send back your core to us. Once received, you get your $200 back plus you lifetime warranty begins. NO WARRANTY if we don't receive your core. Also, core must be rebuild-able for $200 core refund. If not rebuild-able, you will still receive the warranty, but not the $200 refund.
WARRANTIES
All items are warranted to be free from defects in materials and workmanship at the time of shipment to you. Your purchase will be backed by a lifetime warranty extended by Mercer Corvette. Please note, for EBCMs, core return is required to qualify for warranty. Warranty claims apply to parts only. Please contact us directly for a warranty claim. Warranty does not cover shipping damage or faulty installation, fire or flood damage, or car accident damage. Faulty units will be repaired or replaced under lifetime warranty.
DAMAGE/DEFECTIVE CLAIMS
Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage be present, immediately notify Mercer Corvette so that all the necessary steps be taken to insure prompt replacement of any goods. Notify Mercer Corvette’s Customer Service Department for instructions on returning damaged or defective goods before sending the item back. Mercer Corvette is not responsible for any claims arising from damage notification given after three (3) days of receipt of delivery. *Damage claims may not be submitted after the part is installed.*
SHORTAGES
Always check the contents of your delivery to ensure that all the parts ordered are received. If you are missing any items please check to see if they have been back ordered on the invoice before calling the Customer Service Department. If a shortage has occurred, please contact our Customer Service Department within three (3) days of delivery to insure a prompt replacement. Mercer Corvette assumes no liability after this point.
PAYMENT INFORMATION
We accept Cashier’s Checks and Money Orders made payable to Mercer Corvette. We accept MasterCard, Visa, American Express and Discover. All personal checks are subject to a 10 day hold. For your protection, we do not accept cash through the mail. Credit card orders can only be shipped to the billing address listed with the bank that issued the credit card.
INTERNATIONAL ORDERS
All international orders must be prepaid before shipment can be sent. Due to the constant fluctuation of currency rates and depending on the items being ordered, your freight fees will vary. It is important that you contact Mercer Corvette for shipping quotes.
PRIVACY POLICY
This privacy notice discloses the privacy practices for www.corvettemodule.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
1. See what data we have about you, if any.
2. Change/correct any data we have about you.
3. Have us delete any data we have about you.
4. Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE • MERCER CORVETTE IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS. FEEL FREE TO CONTACT MERCER CORVETTE WITH ANY QUESTIONS. AND AS ALWAYS, THANK YOU FOR YOUR BUSINESS AND CONTINUED SUPPORT!